Your computer should do
what you tell it
These days it seems that every new computer comes out of the box telling you how you “should” use it, with every kind of pop-up imaginable trying to recommend how you should use various services, and many of these so-called recommendations have a subscription attached to them. It used to be that computers received commands and did what they were told. Now, as a user you have to issue a request instead and the computer gets to tell you whether or not you’re allowed to do that particular thing.
Over the years, I’ve found many different ways to make computers behave and start accepting commands again. There’s a reason it was called a PC (Personal Computer) in the first place. It was personal. So, I go out of my way to make them work like that once again. To make your computer behave itself, limit pop-ups only to absolutely essential notifications and make everything else never cross your screen.
So when it comes to fixing your computer, I make sure I understand how you intend to use it, and then make it work the way you want it to, without all the bloatware and extra fluff involved. Always, refreshingly simple computer solutions.
20+
Years of experience
10,000+
Issues resolved
5,000+
Happy customers
50,000+
GB of data recovered
I got into this a little sideways
I started out as a phone tech-support agent back in the dial-up and Windows XP days. The catch was that the company only let me help with a narrow slice of what people actually needed. Someone would call about their internet, then ask about their printer, their WiFi, a new computer, and I was supposed to say, “sorry, we don’t support that.”
Everyone kept asking the same thing: “Well… who would you recommend?” And honestly, the options in town weren’t good. So in 2006 I started quietly telling people, “I can help you, just after hours, and don’t tell my boss.”
That didn’t last long. Within a year I’d taken on enough of my own clients to leave the support job for good. I worked on my own for about four years, and in 2011 I bought out my first competitor and took on the name I still use today: The Computer Solution.
In the years since, I’ve quietly become the place other local shops send people when they close their doors or simply want their customers in trustworthy hands, including Computer Troubleshooters, Professional Computer Solutions, Connecting Point, The PC Clinic of Durango, Computer Medics, Computer Nurds, Mobile Geeks, and more. Two decades in, I’ve worked on just about every system there is, from Windows XP to today, and I still get the same kick out of turning someone’s worst tech day around.
“It’s not about the computer. It’s about you. Computer repair isn’t about fixing something as much as it’s about bringing a sense of relief and an end to frustration.”
My core belief, behind every service I provide
I don’t sell hours. I solve problems.
“Why are you still selling your time? You’re far more valuable than that. Your time is a non-renewable resource. Don’t ever let yourself get away with selling it, especially for cheap.”A mentor told me that years ago. It stuck.
That reframed everything for me. I don’t bill by the hour. I get you a result, and if I don’t, you don’t get an invoice. Because I’m not watching a clock, I can take the time to find the real root cause, the thing that’s easy to miss, instead of patching a symptom just to close a ticket. More often than not, that’s the difference between a fix that lasts and one that doesn’t.
The straight deal, every time
You pay for results
My time isn’t for sale. Only results are. If it doesn’t get solved, you don’t get a bill.
Plain English, no jargon
I explain what’s going on while I fix it, in language that actually makes sense. You’ll understand your own computer better, and know you’re getting the honest, open version every time.
No surprise billing
You’ll know the price range and timeline before any work starts, so the bill is never a shock. What I quote is what you pay.
On-site, drop-off, or remote
In Durango I’ll come to you, or you can drop off and pick up by appointment, whatever’s easier. Anywhere else, I handle software issues remotely.
Two decades of happy clients
“Cotter did a superb job of setting up the electronic communications between my iMac Desktop computer, Brother printer and WiFi reception. His efforts provided for me seamless electronic workstations for accomplishing my printing needs. He is professional and focused on accomplishing the computer and printer tasks at the site. I highly recommend him.”
“Cotter is prompt, efficient and communicates well. Thus far everything he fixed or recommended is working as expected.”
“Cotter is AMAZING. Helped me through my issue with a great deal of patience and knowledge. I will be using him in the future for any phone or computer needs. Highly recommend him. Feel grateful to have met him. GREAT GUY!!”
“The owner was very accommodating to get me a new computer after my old one went out. He got me all set up within a couple days. I do recommend him, especially if you’re in a pinch.”
“Cotter really knows what he’s doing. He’s very accessible and does his best to fix all the problems with my phone and computer. I always rely on Cotter for my urgent needs. Great computer genius!”
“Cotter took the time to step me through all the thorny issues that made my computer and email accounts vulnerable to malicious attacks. Can’t say enough about his expertise and concern for my ability to handle future issues.”
“It is truly such a relief to know there are services out there and companies like this one. My computer was a mess and completely needed to be cleaned and I am so grateful for The Computer Solution. They got it taken care of in 24 hours and have been available endlessly for my after care questions and any further IT help I have needed. I couldn’t recommend The Computer Solution enough.”
“I had a very positive experience working with Cotter for the 1st time. He is knowledgeable, patient, and worked with me until my computer was up and running after he had to wipe and reload all the things I needed. So it was a very good experience and I know if I have questions, I can call and he will help. I highly recommend him if you need computer help. 100% satisfied!”
“Cotter was patient and eventually was able to resolve my MacBook problems in Mail. Best of all, he has a great sense of humor!”
“He solved my printer problem quickly, over the phone!”
“Cotter did a superb job of setting up the electronic communications between my iMac Desktop computer, Brother printer and WiFi reception. His efforts provided for me seamless electronic workstations for accomplishing my printing needs. He is professional and focused on accomplishing the computer and printer tasks at the site. I highly recommend him.”
“Cotter is prompt, efficient and communicates well. Thus far everything he fixed or recommended is working as expected.”
“Cotter is AMAZING. Helped me through my issue with a great deal of patience and knowledge. I will be using him in the future for any phone or computer needs. Highly recommend him. Feel grateful to have met him. GREAT GUY!!”
“The owner was very accommodating to get me a new computer after my old one went out. He got me all set up within a couple days. I do recommend him, especially if you’re in a pinch.”
“Cotter really knows what he’s doing. He’s very accessible and does his best to fix all the problems with my phone and computer. I always rely on Cotter for my urgent needs. Great computer genius!”
“Cotter took the time to step me through all the thorny issues that made my computer and email accounts vulnerable to malicious attacks. Can’t say enough about his expertise and concern for my ability to handle future issues.”
“It is truly such a relief to know there are services out there and companies like this one. My computer was a mess and completely needed to be cleaned and I am so grateful for The Computer Solution. They got it taken care of in 24 hours and have been available endlessly for my after care questions and any further IT help I have needed. I couldn’t recommend The Computer Solution enough.”
“I had a very positive experience working with Cotter for the 1st time. He is knowledgeable, patient, and worked with me until my computer was up and running after he had to wipe and reload all the things I needed. So it was a very good experience and I know if I have questions, I can call and he will help. I highly recommend him if you need computer help. 100% satisfied!”
“Cotter was patient and eventually was able to resolve my MacBook problems in Mail. Best of all, he has a great sense of humor!”
“He solved my printer problem quickly, over the phone!”
“Cotter did a superb job of setting up the electronic communications between my iMac Desktop computer, Brother printer and WiFi reception. His efforts provided for me seamless electronic workstations for accomplishing my printing needs. He is professional and focused on accomplishing the computer and printer tasks at the site. I highly recommend him.”
“Cotter is prompt, efficient and communicates well. Thus far everything he fixed or recommended is working as expected.”
“Cotter is AMAZING. Helped me through my issue with a great deal of patience and knowledge. I will be using him in the future for any phone or computer needs. Highly recommend him. Feel grateful to have met him. GREAT GUY!!”
“The owner was very accommodating to get me a new computer after my old one went out. He got me all set up within a couple days. I do recommend him, especially if you’re in a pinch.”
“Cotter really knows what he’s doing. He’s very accessible and does his best to fix all the problems with my phone and computer. I always rely on Cotter for my urgent needs. Great computer genius!”
“Cotter took the time to step me through all the thorny issues that made my computer and email accounts vulnerable to malicious attacks. Can’t say enough about his expertise and concern for my ability to handle future issues.”
“It is truly such a relief to know there are services out there and companies like this one. My computer was a mess and completely needed to be cleaned and I am so grateful for The Computer Solution. They got it taken care of in 24 hours and have been available endlessly for my after care questions and any further IT help I have needed. I couldn’t recommend The Computer Solution enough.”
“I had a very positive experience working with Cotter for the 1st time. He is knowledgeable, patient, and worked with me until my computer was up and running after he had to wipe and reload all the things I needed. So it was a very good experience and I know if I have questions, I can call and he will help. I highly recommend him if you need computer help. 100% satisfied!”
“Cotter was patient and eventually was able to resolve my MacBook problems in Mail. Best of all, he has a great sense of humor!”
“He solved my printer problem quickly, over the phone!”