Virus, Malware & Scam Removal in Durango, CO
Scary pop-ups, a hijacked browser, or the sinking feeling you’ve been scammed? We clean it up, lock it down, and tell you honestly what was really going on, because most of the time, it isn’t even a virus.
What seems like a virus is almost never a virus
In 20 years, I can’t count how many calls start with “I think I have a virus” and turn into something completely different, a slowdown, a failing drive, a misbehaving update, or a scam pop-up rather than real malware. Even Windows Defender, which I don’t love as a standalone tool, catches most genuine viruses before they get far.
That doesn’t mean you’re imagining it. Something is wrong. It’s just usually not the thing you fear. So instead of guessing, we figure out what’s actually happening, deal with it, and make sure your computer and your accounts are genuinely secure when we’re done.
What we actually see, and clean up
Real threats are usually less “movie virus” and more “someone trying to trick you.” Here’s what comes through the door:
Fake virus & scareware pop-ups
“Your computer is infected, call this number!” These are designed to scare you into calling a fake support line or paying up. The pop-up is the scam.
Tech-support & remote-access scams
Someone talked their way onto your computer or into your wallet. We help you recover, change what’s compromised, and lock things back down.
Ransomware & hijacks
Locked files, hijacked browsers, or redirected searches. We assess what’s really happening and the safest way through it.
Actual malware
Real infections do happen. When there’s genuine malware, we remove it and close the door it came through.
Virus, malware & scam FAQs
- How much does virus and malware removal cost?
- A flat $127, and you save $54 when you bundle it with a performance optimization. The assessment is free, and we only invoice once your computer is actually clean and secure.
- I think I have a virus, do I actually?
- Honestly? Probably not. Most “I think I have a virus” calls turn out to be something else entirely, a slowdown, a hardware issue, a misbehaving program, or a scam pop-up rather than real malware. Even Windows Defender, which is weak as a standalone tool, catches most actual viruses. We find what’s really going on instead of assuming the worst.
- What’s the difference between a virus and a scam pop-up?
- A scam pop-up (“scareware”) is a fake warning meant to frighten you into calling a number or paying, nothing is actually infecting your machine; the message itself is the attack. Real malware actually runs on your computer. We handle both, and if you’ve already been scammed, we help you recover and secure your accounts.
- Can you remove it remotely?
- Often, yes. Many cleanups and scam situations can be handled remotely from anywhere. Some cases are better on-site here in Durango. Either way, it’s the same deal: free assessment, and you only pay once it’s resolved.
- Do I need to buy antivirus software?
- Usually not as much as you’ve been told. Windows Defender catches most actual viruses; today the bigger risk is scams and risky habits. We’ll set you up sensibly and securely without overselling you software you don’t need.