Terms & Conditions
Last updated: August 2026
These terms govern the computer repair and technical services provided by The Computer Solution LLC (“The Computer Solution,” “we,” “us,” or “our”) in Durango, Colorado. By dropping off or sending us a device, submitting a check-in form, or otherwise using our services, you acknowledge that you have read, understood, and agree to these terms. Please read the Limitation of Liability first.
Limitation of Liability
Your data and your backup
We treat your data as our number one priority and take every reasonable precaution to protect it while your computer is in our care. That said, technology can fail without warning, and keeping a current backup of your data is ultimately your responsibility. The Computer Solution is not responsible for the loss of data in the event of drive failure, data corruption, power events, software faults, or other circumstances outside our control. If you do not have a reliable backup, please let us know before any work begins so we can discuss your options.
Limitation of liability
In no event shall The Computer Solution LLC, its owner, employees, representatives, or agents be liable for any direct, special, incidental, consequential, punitive, or indirect damages (including but not limited to loss of data, use, or profits), however caused, whether by breach of contract, negligence, or otherwise, and whether or not The Computer Solution has been advised of the possibility of such damages.
No consequential damages
In no event shall The Computer Solution LLC, its owner, employees, representatives, or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not The Computer Solution has been advised of the possibility of any such damages.
Diagnostics, estimates, and approval
Assessment and diagnostics are free. We will explain what we find and provide a price range before any chargeable work begins. We do not perform paid repairs without your approval. Our results-based policy means you do not pay for a repair we are unable to complete.
Some repairs require erasing and rebuilding your device
Certain problems cannot be repaired in place. Malware that has embedded itself in the system, a failing drive, or a corrupted operating system may leave a full erase and reinstall as the only reliable fix. Where that is the case, we will tell you before we do it, explain why, and proceed only with your agreement.
When a device is erased and rebuilt, you should expect the following. Your files are backed up and restored wherever that is possible, and we will tell you plainly if any of them cannot be recovered. Your installed programs will not return on their own and will need to be reinstalled, which may require license keys or account logins that only you hold. Saved passwords, browser history, and program settings are generally not preserved.
We recommend keeping your own current backup of anything you cannot afford to lose, before any service.
Parts and payment
Parts, hardware, and new computers are paid for in full up front. Services are invoiced after results are obtained and verified. We accept cash, check, all major credit cards, ACH, and other arranged methods. Any deposits collected for parts are non-refundable once the parts have been ordered.
Passwords and access
To service your device, we may need your computer login (the password or PIN used to sign in to the computer itself). Please provide your computer login only. Do not provide passwords to your email, banking, or other online accounts. Any login information you share is kept confidential and used solely to perform the work you have requested.
Privacy and your files
We access only the files and settings necessary to diagnose and complete the requested work. We do not browse, copy, share, or use your personal data for any other purpose. Information you provide to us (such as your name, contact details, and device information) is used only to deliver and follow up on your service.
Equipment pickup and abandoned property
Please arrange to pick up your equipment promptly once service is complete and you have been notified. In general, equipment left unclaimed for at least thirty (30) days after we notify you that it is ready may be presumed abandoned. Before we sell, keep, or dispose of abandoned equipment, we will first make a good-faith effort to reach you and give at least fifteen (15) days’ written notice by certified mail, according to Colorado Revised Statutes § 38-20-116.
Workmanship
We stand behind the work we perform. If an issue we repaired recurs as a direct result of that repair, contact us and we will make it right. This does not cover new, unrelated problems, accidental damage, or pre-existing conditions disclosed to you during assessment.
Changes to these terms
We may update these terms from time to time. The version in effect at the time you authorize service applies to that service. The “last updated” date above reflects the most recent revision.
Contact
Questions about these terms? Call or text (970) 508-2667, email support@computerrepairdurango.com, or reach us through our contact page.