Communication Policy
How I contact you about your repair, and how to stop hearing from me at any time.
The Computer Solution LLC is a one-person computer repair business in Durango, Colorado. When you contact me or bring in a device, I use your phone number and email address to do the work you asked for and nothing else. This page explains exactly what that means.
How you opt in
You opt in to text messages in one of three ways, and all of them are things you do, not things I assume:
- You tick the box on the check-in form that says it is okay to text you.
- You tell me in person or on the phone that texting is fine.
- You text me first.
Giving me your phone number is not by itself consent to text you. If you have not opted in, I will call or email instead. Consent is recorded against your customer record and I can turn it off for you on request.
What I send, and how often
Text messages from me are about a repair you already brought to me. They cover:
- Confirming I have your device and that work has started
- Questions I need answered before I can continue
- Updates on parts, timing, or anything that changes the plan
- Letting you know the device is finished and ready for collection
- Arranging drop-off, collection, an on-site visit, or a remote session
- A single request for a review after a job is complete
Message frequency varies and depends entirely on your repair. A simple job may be two or three messages from start to finish. A repair waiting on a part may be more. I do not send scheduled or recurring messages.
I do not send marketing or promotional text messages. There is no mailing list, no bulk send, and no campaign. If you did not bring me a device or ask me a question, you will not hear from me.
How to stop, and how to get help
To stop: reply STOP to any text message and you will be unsubscribed immediately. You will receive one confirmation that it worked, and nothing after that. You can also simply tell me — in person, by phone, or by email — and I will switch it off myself.
To get help: reply HELP to any text message, or contact me directly at (970) 508-2667 or support@computerrepairdurango.com.
Message and data rates may apply. Any charges come from your mobile carrier, not from me. Carriers are not liable for delayed or undelivered messages.
Opting out of texts does not cancel your repair. If you stop texts while I still have your device, I will call or email you instead, because I still need to reach you about your own machine.
Your number is never shared
No mobile information will be obtained from and/or shared with third parties or affiliates for marketing or promotional purposes.
In plain terms: I do not sell, rent, or share your mobile number or your consent to be texted with anyone, for any purpose. No affiliate, no partner, no list.
The only places your number exists are my own customer records and the service providers that make the messages physically work — the phone network that delivers the text, and the systems that run this website. Those providers handle your information on my behalf and may not use it for anything else. Full detail is in the Privacy Policy.
Email and phone
Email is used for the same things as text: check-in confirmations, updates on your repair, invoices and receipts, and a single review request after a job is finished. Every email has an unsubscribe option, and replying to ask me to stop works just as well.
I call when something needs a conversation rather than a message — a decision about cost, a diagnosis that needs explaining, or anything where a text would be the wrong way to tell you.
Who this applies to
Messages are intended for customers aged 18 or over. If you are under 18, a parent or guardian should be the contact on the repair.
This policy covers how I communicate with you. How I store and protect what you tell me is covered separately in the Privacy Policy, and the terms of the repair work itself are in the Terms & Conditions.
Questions
Ask me directly. (970) 508-2667 or support@computerrepairdurango.com, and you will reach me, not a queue.